Privacy Policy

Who we are

Spray Haus is a UK home improvement and spray finishing business.

info@spray-haus.co.uk
+44 7777 172111

What information we collect

When you contact Spray Haus through our website, we may collect:

• Your name
• Your email address
• Your phone number, if you choose to provide it
• The service you are interested in
• Your message or project details
• Any information you choose to include in your enquiry

We may also process basic technical information used to help protect the contact form from spam or misuse, such as security checks provided by Cloudflare Turnstile.

How we use your information

We use the information you provide to respond to your enquiry, provide information about Spray Haus services, discuss your project or quote request, arrange a follow-up conversation if required, keep a record of enquiries and communication, and protect the website and contact form from spam or abuse.

We do not sell your personal information.

Lawful basis for using your information

We use your information because it is necessary for our legitimate interests in responding to enquiries and providing services requested by potential customers. If you become a customer, we may also use your information where necessary to take steps before entering into or performing a contract with you.

Who we share information with

We only share personal information where necessary to operate the website, respond to enquiries, or provide our services. This may include website hosting providers, email and SMTP service providers, website security and anti-spam services including Cloudflare Turnstile, and IT support providers who help maintain the website or email systems.

We do not sell personal information to third parties.

How long we keep information

We keep enquiry information only for as long as necessary to respond to your enquiry and manage any related communication. If your enquiry becomes an active project, we may keep relevant communication for a longer period where needed for business records, service delivery, accounting, legal or insurance purposes. If your enquiry does not proceed, we will not keep your information for longer than reasonably necessary.

How we protect your information

We take reasonable steps to protect personal information submitted through the website. This includes using HTTPS, server-side form handling, spam protection and secure email processing. No website or email system can be guaranteed to be completely secure, but we aim to handle personal information responsibly.

Your rights

Depending on the circumstances, you may have rights over your personal information, including the right to ask for a copy of the information we hold, ask us to correct inaccurate information, ask us to delete your information, ask us to restrict how we use your information, object to certain uses, or ask for your information to be transferred where applicable.

To make a request, contact: info@spray-haus.co.uk

Marketing

We will not add you to a marketing mailing list simply because you submit a website enquiry. If we introduce email marketing in the future, we will only do so where we have an appropriate lawful basis, and we will provide a way to opt out.

Cookies and analytics

The website may use essential technologies needed for the website and contact form to work correctly. If analytics tools are added in the future, this Privacy Policy will be updated to explain what is collected, why, and how visitors can manage their choices.

Contacting us about privacy

For questions about this Privacy Policy or how Spray Haus handles personal information, contact:

info@spray-haus.co.uk
+44 7777 172111

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.

ICO website: https://ico.org.uk/